Events Booking Instructions and Questions
Q. How do I find out about all Members Events and Benefits?
Events are listed on the website under Events. The Botanic News magazine highlights all Member events & activities for the Friends. The eNews will also keep you up to date on what's happening with the Friends. Email or call the Friends' office to give us your email address so you can receive this.
Member Benefits can be found under the Members>Member Benefits tab on the website.
Q. How do I book for Friends' Events and Activities?
Bookings may be made ONLINE via the Events list page on the website for all events and workshops. Botanic Art term classes will need to booked direct via the Friends' office on (03) 9650 6398.
To make an online booking go to the Events page. Please use your existing sign in details to sign into your account (ie your current registered email address is your user name, and your password or use the "forgot password/username" links). Do not create a new account.
If you are a new user or if
you don't know or can't remember your sign in details follow instructions on
Member Sign In page. If you are having trouble signing in please contact the Friends' office on (03) 9650 6398.
Click on the event that you want to book. This will then display details about the event. To book click the Register Myself button. This will add your booking to the shopping cart.
To book for guest tickets to an event please use facility at the bottom of the event listing.
You may go back to the list of events, choose another event and register for that as well.
Once you have finished registering for events, then go to the Shopping Cart page and pay for the bookings.
Members wishing to make manual bookings, please use the downloadable booking form on the Booking Instructions page and send to the Friends' Office.
Non-members wishing to make a booking for themselves, please create a new account or log in using a previously set up account (do not create a new account if you have a previously set up account). Or use the downloadable booking form on the Booking Instructions page and send to the Friends' Office.
The Events booking form comes with Botanic News magazine, but may also be downloaded from the Events Booking Instructions page on the website. Completed booking forms may be posted, faxed or scanned and attached to an email and sent to the Friends office.
Bookings may also be made via the Friends' office either in person, email or on (03) 9650 6398.
Remember to book early for events as many book out very quickly. If an event is booked out online, call the Friends' office on (03) 9650 6398 to have your named added to a waiting list.
Q. Cancellations and refunds for events & programs?
If unable to attend an event please call the Friends' office on (03) 9650 6398. Please refer to our Refunds policy and Weather Policy for details on cancellations and refunds, found under the About Us tab.
Q. Can I take a non Member to a Member only event such as a Member Only Nursery Plant Sale?
Not normally. If you would like to bring a non Member to a Member only event, this is only possible if the Non Member joins the Friends at the event to receive this benefit.
Q. Is there Disabled Access?
Disabled access is available for most Friends' events held in or near the Royal Botanic Gardens Melbourne. Please phone the Friends' office on (03) 9650 6398 before booking or attending an event to obtain Disabled access information.
Q. How do I find the locations for Friends' events?
All locations and directions to events held in and around the Royal Botanic Gardens Melbourne, can be found in the Events information on the website, in Botanic News or on the Booking Instructions Page on the website. Downloadable Location maps showing how to find the Friends, as well as the various venues, can be found on the Contact Us page as well as the Booking Instructions page.
Events held elsewhere will have directions in the Event information. If unsure of directions please phone the Friends' office on (03) 9650 6398.
Note: The Friends' Inclement Weather Policy states that outdoor events may be cancelled and the Nursery will not be open for sales if the temperature is predicted to be 33 degrees Celsius or above.
Please read all Terms and Conditions and The Friends' Refunds Policy for Event bookings and Botanic Art Classes and Workshops bookings.
If an event if booked out please phone the Friends office (03 9650 6398) to have your name placed on a waiting list.
If you continue to have trouble with any of the above please phone the Friends' office (03 9650 6398) for assistance.